Job Openings
At American Plus Bank, employees are our greatest assets and key to our success with customers. We value each other and are committed to every employee’s personal and professional growth. American Plus Bank is an Equal Opportunity Employer.
Managing customer services and operations functions of the assigned branch, Assistant Operations Officer ensures operations activities run smoothly and efficiently by coordinating staff for coverage in all related areas of branch operations, reviewing and approving transactions within guidelines, reviewing daily operations reports, and ensuring regulatory compliance and staff adherence to Bank policies and procedures.
DUTIES
· Manage the operations functions of the branch to ensure the highest level of customer service, operating efficiencies, and compliance with the Bank’s operating standards and regulatory requirements.
· Ensure the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank.
· Ensure sound operating conditions are maintained in the branch by utilizing the timely completion of monthly branch certifications and operational reviews.
· Assist in attaining established Bank and branch goals through cross-selling.
· Meet with staff on regular basis to discuss new and existing products, service productivity and client relations/satisfaction. Advise management on issues affecting customer service to ensure the timely research and resolution of problems. Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
· Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems. Provide instruction and cross training on Bank procedures and banking regulations. Ensure performance reviews/evaluations of the branch’s non-officer staff are completed timely, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills, and sales/referral activities.
· May serve as Safety and/or Security Officer for the branch.
· Prepare BSA related monitoring reports.
· Accept other duties as deemed appropriate by supervisor.
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Education: College degree with business classes preferred but not required.
Experience: Minimum 5 years of bank branch operations experience with transactions approval authority and supervisory responsibility.
Skills/Ability: Thorough knowledge of bank branch operations-related regulations and bank products, and good verbal/written communication skills in English and/or Chinese.
** Salary Range: $54K to $58K per year; EOE
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Under supervision and following established policies and branch procedures to provide customer service support including the following functional duties:
· Accept deposits/withdrawals, cash checks, process loan payments, and outgoing wire transactions; process mail and night drop deposit.
· Balance cash drawer.
· Sell cashier’s checks.
· Verify signatures and process accordingly.
· Answer inquires and direct customers to the proper department for further bank services.
· File miscellaneous items and distribute daily reports.
· Promote and cross-sell the Bank’s services and products.
· Follow the Bank’s BSA policy.
· Accept other duties as deemed appropriate by supervisor.
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Education: High school diploma or equivalent with some college business classes helpful.
Experience: Cash handling, customer service, and banking experience preferred.
Skills/ Ability: PC literate, typing, and ten key proficient. Proficient in math, detail oriented, strong communication skills, and ability to function in a team environment. Bilingual (English/Mandarin or Cantonese) a plus.
** Salary Range: $18 to $21 per hour; EOE
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